Frequently Asked Questions
Everything you need to know about shopping at Patiyala Shop
What is the standard delivery time for my order?
Most orders are processed within 24-48 hours. Standard domestic shipping typically takes 5-7 business days, while international shipping may take 10-15 business days depending on your location.
How do I choose the right size for my Patiyala suit?
We provide a detailed size chart on every product page. We recommend measuring your bust, waist, and hip size in inches and comparing them to our guide to ensure a perfect fit.
Do you offer customization or stitching services?
Yes, we offer semi-stitched and custom-tailoring options for selected ethnic wear. You can select the 'Custom Stitching' option on the product page and provide your specific measurements.
What is your return and exchange policy?
We offer a 7-day return policy for unused items with original tags intact. If you receive a damaged or incorrect product, please contact our support team within 48 hours of delivery for a free replacement.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes within India.
How should I care for my ethnic wear to ensure longevity?
To maintain the fabric quality and embroidery, we recommend dry cleaning for all heavy embellished suits. For cotton Patiyala sets, a gentle hand wash in cold water is preferred.